Returns & Exchanges

At Tatcha, we want you to love your skincare ritual; if you are not completely satisfied, we offer complimentary returns on all orders within 90 days of purchase. Items must be in their original packaging and include all components to be eligible for a full refund.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid USPS shipping label provided via email.

3

Pack Your Items

Carefully place the products in their original box or any sturdy mailing container, ensuring they are securely padded to prevent damage during transit.

4

Ship and Track

Drop your package at any USPS location; once received at our warehouse, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing